Terms and Policies Full Caff Hat-Trick

Sales and Refund Policy

All sales are final. When you purchase a digital product from Full Caff Hat-Trick, you receive immediate access to downloadable files. Because these are digital products that are instantly accessible once purchased, we do not offer refunds, exchanges, or credits.

If you have trouble accessing your files after purchase, reach out to us within 24 hours of your transaction. We're happy to troubleshoot technical issues and resend files.

Privacy Policy

Information We Collect

When you shop with us or sign up for our email list, we collect information needed to process your order and deliver your products. This includes your name, email address, and payment information (processed securely through Shopify and Stripe).

What We Do With Your Information

We use your email to send you order confirmations, download links, and product updates. If you subscribe to our mailing list, we'll also send you coaching tips, new product announcements, and occasional offers. You can unsubscribe from marketing emails anytime by clicking the link at the bottom of any email.

We never sell, trade, or share your personal information with third parties. Period. Your email address is not for sale and won't be used by anyone except Full Caff Hat-Trick.

Data Security

We use industry-standard encryption and security measures to protect your information. Payment processing is handled by Shopify and Stripe, which meet PCI compliance standards for secure card transactions.

Cookies

Our site uses cookies to track your shopping experience and improve our website. These are functional cookies only, not tracking or advertising cookies.

Intellectual Property and Usage Rights

When you purchase a Full Caff Hat-Trick product, you're buying a license to use the materials for personal, non-commercial use only. You may print copies for your own family's use. You may not resell, redistribute, share publicly, post online, or use these materials for any commercial purpose without explicit written permission.

All content, design, frameworks, and materials remain the intellectual property of Full Caff Hat-Trick. The Hat-Trick framework, product design, text, and graphics are protected by copyright.

Product Delivery

Digital products are delivered automatically via email immediately after purchase. Check your inbox (and spam folder, just in case). If you don't receive your files within a few minutes, contact us at hello@fullcaffhattrick.com.

Limitation of Liability

The products and coaching on this site are provided as-is. Full Caff Hat-Trick, Connie Miller, and related parties are not liable for any damages, losses, or issues arising from your use of these materials or services. The Hat-Trick framework and products are educational tools to support parenting, not professional therapy or medical advice.

If you're dealing with a mental health crisis, family safety issue, or serious behavioral concern, please reach out to a licensed therapist, counselor, or medical professional.

No Professional Relationship

Purchasing a product or attending a group coaching call does not create a therapist-client relationship or medical provider relationship. Full Caff Hat-Trick offers coaching and educational support only. Coaching is not a substitute for professional mental health care, legal advice, or medical diagnosis.